• On completion of the order process you will be required to make payment for the goods you have requested
• We do not personally hold any of your payment information which is processed by our payment providers
• On satisfactory release of your funds your goods will be available for despatch within delivery time schedules

Our Fair Deal on Delivery Promise
 

• We aim to deliver goods to you at the best possible price.
• The price is based upon:
  • The size, weight and delivery point of the consignment
  • The actual cost of the shipment passed on to us by our carriers including any insurances
  • The cost of materials used in the packaging of all consignments
  • The reasonable cost of labour used to package these consignments
  • Please contact us should you wish to enquire about the specific cost of a delivery

Republic of Ireland, Isle of Man, Northern Ireland, Channel Islands

​We are currently experiencing increased costs to these areas by couriers and as such our delivery cost indicated at the checkout may seem high for low value, small items (less than 2kg and 45cm) If your item is in this lower band then please contact us to confirm the actually delivery cost. The default service is by Royal Mail Tracked 48hr (excluding liquids).

Alternatively follow this process

• Select the correct carraige band ie Band 7
• Pay using a credit or debit card - DO NOT use Paypal for this process
• In the order notes ask us to confirm the delivery costs before despatch
• We will check to see if your order falls within the Royal Mail criteria above ie 2kg and 45cm
• We will reduce the delivery cost on your order to our standard £4.95 rate
• We will email an order confirmation showing the change to delivery cost
• Your initial card payment is an authorisation only and enables us to lower the cost without further action on your part (this cannot be done with Paypal)

Delivery Costs

Whilst we operate this website there may be occasions where you believe that the delivery cost is incorrect, whether it is too high or that you have been quoted a lesser price from another company. This may be due on our part to individual items each having a delivery cost that when added together is incorrect. We will monitor each order that is placed and assess whether the delivery can be made for a lesser amount. If this is the case then we will refund that part of the delivery cost via your payment method for that order. Alternatively you can contact us and we can quote an exact price for delivery prior to ordering.

Delivery Schedules

• We take every care to deliver the goods ordered on this site within the time frames stated
• Where an order is eligible for free delivery it will only be despatched when the order comes as one whole. A partial shipping fee can be paid if required
• Sometimes there are circumstances beyond our control where the order may be delayed in reaching you
• We will at these times endeavour to stay in touch and keep you updated as to the progress of the delivery
• Delays in delivery schedules beyond that of our organisation do not constitute reason for cancellation of an order
• You will be forwarded delivery tracking information and it is your responsibility to make yourself available to recieve the goods ordered
• Charges may apply for re-delivery attempts

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Delivery Zones (standard parcels)

When you place an order you be asked to select a delivery zone and given options based on the service you wish to use.
The postcodes for each delivery zone are in the table below.

* Please call if you are unsure of delivery cost or if the delivery rate looks excessive for the items you are buying*

Please note that larger/heavier consignements or consignements to more remote areas may vary and we will contact you if this is the case.

We will always look to charge the minimum necessary for your delivery.

We are soon to revisit these postcodes so please call to confirm your zone if you are confused.

• Orders must be returned to us in full within 14-days of purchase to be eligible for a refund
• Returns are subject to a restocking charge of 15% unless goods are exchanged for similar items due to incorrect size / specification having been ordered
• If you are unsure please ask us prior to ordering your goods
• Goods are to be returned at the purchaser's expense
• All returned items are to be returned in their original packaging and in an un-opened re-saleable condition
• Refunds can take place at any time within 28 days of the return of the item
• We reserve the right to pass on payment processing fees charged to us by your payment provider for cancellations or returns
• Where the return of an item/s takes the original order value below the threshold for free shipping of other goods received (£100.00), the standard shipping charge will be deducted from the refund.

For full details on our terms and conditions please click on the following link: https://www.machinery4wood.co.uk/terms.

• We take your security very seriously
• We do not retain you payment information on our premises or within our website framework
• Payment details are taken and processed by our recognised payment providers who in turn comply with their data protection
• We comply with and are certificated with the relevant payment processing and website hosting requirements
• We will not pass your information on to any other organisation

Who are we - We are Westcountry Woodworking machinery Ltd and our contact details are

Westcountry Woodworking Machinery Ltd
Beacon Kilns
High Street Village
St Austell
Cornwall
PL26 7SR

Telephone - 01726 828388

Email - info@machinery4wood.co.uk

• We will not sell, distribute or lease your personal information to third parties unless required to do so by law
• We hold your information for historical sales records for your and our benefit in relation to purchases and warranty
• We will only use your contact information to engage the services of delivery companies for completion of your order
• You are legally entitled to request details of the personal information which we hold about you, under the GDPR Regulations 2018
• We will communicate with you using your contact details that you have provided
• We operate a Soft Opt In policy whereby consent is not required if we use your information to send product and service related information
• You have the opportunity at any time to opt out of this communication by chosing to unsubscribe from our messages
• We hold your legitimate interests as paramount and use your information only in ways you would expect
• Our "legal basis for processing" can be found here

Information provided to us by third parties

• Where you have explicitly provided your information to a third party with direct consent to obtain a quotation for our goods and services you have agreed to that third party's terms and conditions and privacy policy
• We will not use you information for any other reason than to provide you with the information you have requested
• If you chose to accept our quotation then you details will be held for historical sales records
• At the point of payment for this order your consent will be sought for our email marketing to you
• You will have the opportunity to unsubscribe at any time from these emails by a simple unsubscribe selection button

Cookie Policy

• Cookies used on this site are sessional cookies and soley operational to enable the user to navigate our website
• Cookies expire when the user leaves our website
• Media Cookies are used for operational purposes between organisations such as Facebook and Twitter
• We do not use cookies to collect your personal data whilst browsing our website
• If you wish to modify your cookie preferences CLICK HERE.

• If you have a complaint please telephone, email or write to us with your concerns
• We hold above all customer satisfaction and will aim to settle all concerns in an efficient manner
• This does not affect your statutory rights